Customer Service Manager Full Time permanent Carlow Our client, a long-established engineering services provider, is seeking an experienced Customer Service Manager to join their team on a full-time, permanent basis.
This is a key operational role responsible for coordinating service activities, supporting field engineers and ensuring an excellent customer experience from enquiry through to job completion.
You will play a central part in the day-to-day running of the service department and will be a key member of the company's management team.
Key Responsibilities Manage customer service activities from initial enquiry through to handover Plan, schedule and coordinate jobs for service engineers across Ireland Manage workflow through the company's job management software Prepare and submit RAMS and ensure compliance with Health & Safety requirements Oversee the completion and submission of service reports and management reports Provide quotations and assist with surveying work Maintain strong relationships with key customer accounts Support field engineers and customers with technical queries Liaise closely with service and sales teams Ensure compliance with ISO standards: **** (Quality), ***** (Environmental), ***** (Health & Safety) General administration and reporting as required The Ideal Candidate 3-5 years' experience in a similar operations, service coordination, or customer service management role Experience in a technical, engineering or mechanical services environment is an advantage Strong organisational and multitasking abilities Excellent communication and interpersonal skills Confident planning workloads and managing priorities Strong IT skills, including Microsoft Excel and job-management systems High level of initiative, accuracy and problem-solving ability Ability to motivate individuals and work effectively within a team Flexible, energetic and customer-focused Third-level qualification desirable but not required Ready to take charge of customer service and make an impact every day?
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Skills: Workflow Scheduling Compliance Reporting