Service Advisor Location: Southwest Dublin 12 Position Type: Full-Time | Permanent Reporting Line: Service Manager Role Overview An established automotive service operation is seeking a Service Advisor to support its day-to-day aftersales activities. This role sits at the centre of customer interaction and workshop coordination, ensuring vehicles are processed efficiently while customers receive clear, timely communication throughout the service journey. This position would suit someone who enjoys structure, customer interaction, and working as part of a busy technical team. Responsibilities Act as the main contact point for customers booking in vehicles for servicing or repair. Control service bookings and daily workflow to ensure effective use of workshop capacity. Create accurate job cards based on customer-reported issues and service requirements. Communicate repair progress, delays, and completion times to customers in a straightforward manner. Explain costs, approvals, and service outcomes clearly prior to work commencement and on collection. Prepare estimates, close jobs, issue invoices, and process payments in line with internal procedures. Coordinate with technicians to ensure work is completed to specification and on schedule. Upsell relevant maintenance or repair work where appropriate and beneficial to the customer. Address customer concerns or complaints professionally, escalating where required. Work closely with parts, warranty, and administrative teams to ensure service continuity. Maintain accurate digital and paper records using internal systems. Requirements Previous experience in an automotive service, aftersales, or similar customer-facing environment preferred. Strong verbal and written communication skills with a calm, organised approach. Ability to manage multiple tasks and competing priorities in a busy setting. Familiarity with Dealer Management Systems or similar scheduling/invoicing platforms is advantageous. Practical understanding of vehicle servicing processes (formal technical training not essential). Full, clean driving licence. What the Role Offers Competitive remuneration depending on experience Pension, 25 days holidays Structured working environment with clear processes Ongoing training and opportunity to develop within aftersales operations If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please seeour Privacy Statement on our website Full, clean driving licence valid in Ireland Skills: aftersales vehicle servicing customer services Benefits: pension