Job Title: Live Chat Customer Service Specialist
Location: Dublin (Office-Based)
Job Type: Permanent, Full-time (40 hours/week)
Working hours: All candidates need to be flexible and able to work anytime between the following hours: Monday-Sunday 24/7 across 3 shifts: 7am - 3pm, 3pm - 11pm, 11pm - 7am.
No holidays will be approved during the first 12 weeks of your start date.
Salary: €16.00 per hour (€33,280 base) – plus shift uplift (TBD)
Are your fingers a blur on the keyboard? Can you make a customer smile using just text? Join Teleperformance, a fast-paced, high-energy contact centre delivering world-class support for global brands. We are currently looking for tech-savvy, lightning-fast Live Chat Specialists to join our Dublin office. If you love the thrill of managing multiple chats and solving problems in real-time this is the role for you.
Start date: 10th July 2026
What You Will Be Doing
Multitask like a pro: Handle multiple inbound live webchats simultaneously while maintaining high-quality responses.
First-Contact Resolution: Be the detective who gets to the bottom of customer queries and solves them accurately on the spot.
Digital Empathy: Support all customers, including vulnerable individuals, with patience, warmth, and the perfect written tone.
System Navigation: Keep accurate, detailed records of customer interactions while navigating our internal systems seamlessly.
Please note: While this role is highly chat-focused, occasional phone or email support may be required.
What We Are Looking For
Experience: 2–3 years in customer service. Strong webchat/live chat experience is a massive plus, but phone and email experience counts too.
Keyboard Warrior: Excellent typing speed and flawless written English (grammar, spelling, and tone matter here).
Problem Solver: You take ownership of issues, show genuine empathy, and consistently hit your targets.
Flexibility: You must be available to work 40 hours per week on rotational shifts between Monday-Sunday 24/7 across 3 shifts: 7am - 3pm, 3pm - 11pm, 11pm - 7am.
What We Offer You
Great Earning Potential: €16/hr base.
Health & Wealth: Comprehensive healthcare benefits and a 4% company pension contribution.
Time Off: 20 days annual leave + 10 bank holidays to ensure you can recharge.
Top-Tier Training: 2 weeks of fully paid, office-based training to set you up for total success from day one.
This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.
This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.
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