Ergo are seeking an IT Systems Administrator for a hybrid role in Dublin city centre. The successful candidate will join our market-leading team of Engineers supporting a vital public service.Working with Ireland's current Microsoft Partner of the Year in an ITIL environment you will learn form some of the best in the business while developing your own technical skills.Experience providing L2 support on M365, Azure and Virtualisation platforms (VMware / Citrix / Hyper-V) is required. While an understanding of ITIL processes is an advantage.What will you do?Provide first line and second line technical support to end users, troubleshooting and resolving IT service requests.Assist in the administration and maintenance of Windows Server environments, Windows 10/11 systems, and M365 services.Monitor, support, and troubleshoot infrastructure and network technology stack including MS O365, LAN/WAN, VPN, DHCP, DNS, Hyper-V Clustered environments.Manage user accounts, permissions, and security policies in Active Directory, M365, and Azure.Support virtualization platforms, including Hyper-V and Citrix (2203 or later).Apply security patching methodologies to both on-premises and cloud systems.Assist with backup and disaster recovery processes using Veeam and other enterprise solutions.Ensure compliance with IT security policies and best practices, supporting PKI infrastructure and access controls.Utilize ITSM tools such as ServiceNow to track incidents, changes, and service requests.Assist in the automation of routine administrative tasks using PowerShell and Bash scripting.Maintain documentation of IT systems, configurations and How-to procedures.You should have experience in the following:2+ yeara in a similar role (IT Engineer, L2 Helpdesk, Systems Engineer)Windows Server, Windows 10/11 desktop environments and endpoint management.Active Directory, M365, and Azure administration.Virtualization technologies such as Hyper-V and Citrix.Backup and recovery solutions (Veeam preferred).Microsoft System Centre suite (SCOM, SCCM, SCVMM) is a plus.ITIL principles and experience working with ITSM tools (e.g., ServiceNow).Certifications: Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or CompTIA Network+ (preferred but not required).Apply today for more info.