SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world.We have an exciting role within ourNTA Contract:The successful candidate will be responsible for supporting the taxi licensing team in a responsible and professional manner. The individual must be reliable, have strong communication skills and contribute positively to the team.Job DescriptionSupporting the current SME Team and NTA Customer Service AdvisorsMonitoring telephone calls and admin processes to ensure they are dealt with within the service level agreement parameters and in line with standard operating proceduresComplex Case investigation and issue resolutionDevelopment, Implementation and review of scripts and standard operating proceduresTicket/case management, monitoring and close out within defined service levelsHandling of client complaints in accordance with company procedures.Conducting service quality monitoring to ensure performance levels are achievedCompilation and preparation of daily, weekly and monthly reportsAdhering to strict deadlinesLiaison with the NTA in terms of performance and service improvements whilst working closely with the Licensing CoordinatorCreate and update training documentation in line with operational proceduresProvide training as and when requiredThe maintenance of call centre operational policies and proceduresHandle confidential information securely and in line with Records Management and Data Protection Policies.Provide support and assistance to other teamsThis is not a definitive list and other duties maybe added on an Ad hoc basisThis is a full time position based on site in our Galway office - closing date for applications 12 September 2025QualificationsThe ideal candidate would possess the following attributes/ skillsets;1 -2 years customer service experienceStrong Computer Skills & general PC ProficiencyLeaving Cert minimum education requirementsPossess excellent interpersonal, leadership and communication skillsBe organised, efficient, flexible and quality focusedHaven a proven track record in terms of reliability and attendanceHave the confidence to take responsibility for achievement of objectivesStrong time management skills and excellent attention to detail.Encourage positive work environment focused on the achievement of goalsStrong Learning CapabilitiesIrish Speaker an advantageFluency in both written and spoken English – excellent documentation skills requiredAdditional InformationAn overview of some of the benefits available:Comprehensive training programProgression OpportunitiesAnnual Tax Saver Tickets for Rail, Bus and LuasBike to Work SchemeEmployee Assistance ProgramDigital Wellness Platform