Responsibilities Coach team in modern sales and communications tools & techniques to effectively reach, sell to, and manage Microsoft customers using state-of-the-art sales, data, and marketing systems and platforms to deliver a connected customer engagement experience and drive customer satisfaction. Hold team accountable to meet operational standards and rigor to maintain reporting accuracy for key center metrics – including response rates, prospecting activity tracking, pipeline, conversion, velocity, and accuracy. Encourage adoption of program processes, procedures, and tools to provide accurate on-time reporting that maximizes attainment of strategic goals and delivers competitive business insights, trends, and analysis. Share best practices, learnings, and customer insights with stakeholder groups to elevate team capabilities, invest in seller and manager development and skilling to drive change based on insights. Coach your team to collaborate and leverage internal and external stakeholders to develop customer and partner relationships that build, expand, and effectively progress opportunities and pipeline through the sales cycle within assigned territory. Facilitate and lead internal communication with the account team and senior-level leadership to get support for your team and eliminate barriers to success. Effectively lead your team through change, keeping them motivated and focused as customer needs and market conditions evolve in a digitally enabled environment. Qualifications Required: Extensive technology-related sales or account management experience OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND demonstrated technology-related sales or account management experience OR equivalent experience Demonstrated people management experience #SMECCareers
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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