Job Description
As a dedicated professional, you will be responsible for managing all customer interactions, ensuring accuracy and efficiency in accordance with company procedures.
Responsibilities include responding to customer inquiries in a courteous and prompt manner, providing exceptional customer service. You will also process administrative documents, maintain records in line with company policies, and ensure activities align with Treating Customers Fairly principles and the Consumer Protection Code.
In addition, you will plan and organize workload for efficient service delivery, record and resolve customer dissatisfaction in line with company procedures.
About the Role
* Customer Service Specialist
* Administrative Support
* Workflow Management
Required Skills and Attributes
* Excellent communication and interpersonal skills
* Strong organisational skills and ability to manage own workload effectively
* Collaborative, team-oriented mindset with flexible, can-do attitude
* Proactive approach to learning and professional development
* Commitment to upholding company values and delivering service excellence
Qualifications and Experience
* Hold a Leaving Certificate with two honours and at least a B in ordinary level maths
* Be QFA qualified or actively working towards qualification (to be completed within 9 months of joining)
* Possess experience in the Life Assurance industry or Financial Services