Job Overview:
As a Service Delivery Manager, you will be responsible for ensuring the successful execution of IT service delivery. This includes managing IT Asset Management and Service Desk services to meet customer expectations.
* Service Performance Management: Oversee the day-to-day delivery of IT services, ensuring compliance with SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and contractual obligations.
* Customer Relationship Management: Act as the primary point of contact for customer inquiries, escalations, and service updates to ensure high levels of client satisfaction.
* Problem Resolution: Manage problem resolution efforts efficiently by escalating issues promptly when necessary