Reservations Agent Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group! Benefits Free employee meals on duty 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata-owned hotels 30% off the Friends & Family rate Extra AL day for every year worked (5 days to a maximum of 5 days) Employee Assistance Programme. SAYE (Save As You Earn Scheme) Development Opportunities through our Dalata Academy- support your career journey Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Job: Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard. Dealing with telephone and e-mail enquiries. To represent the company in a professional and courteous manner. To deal with both individual and group reservations in an efficient and accurate manner, operating within minimum turnaround times for all aspects of the reservation process. To ensure reservations are correctly entered, updating relevant information throughout. Complete daily/weekly/monthly reservation reporting as required. Understanding yield management to ensure we achieve maximum revenue possible. Understanding and updating the websites and systems for room. To liaise with all departments to ensure all requests are adhered to. To work with the Sales team with lead generation and implementing new contracts. Ensure full knowledge with all hotel facilities, including opening and closing times and promote these facilities at every opportunity. To participate in all training programmes scheduled for you. To attend and support hotel and departmental meetings as requested. To occasionally attend corporate events outside of working hours. What You'll Need: Excellent customer service skills. Ability to work independently and take initiative. Outstanding communication skills. Capability to remain calm and perform well under pressure. Experience in a 3/ 4-star hotel is desired but not essential About Us Dalata Hotel Group We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our 55 hotels in Ireland, the UK, Germany & the Netherlands, and well keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Ours is a culture of integrity, fairness, and inclusion where you can flourish and have the opportunity to develop your talents, be recognised and rewarded and pursue a fulfilling career. We strive for success, are enthusiastic about what we do, and take responsibility for doing things right. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Skills: Communication Leadership Reception Teamwork Organisational Benefits: Competitive Salary