Job Overview
Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences, and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients, and warm, attentive service, we’re proud to be a destination where memorable moments are made.
Position
Senior Receptionist – part-time, based in Celbridge, County Kildare, Ireland.
Key Responsibilities
Greet and welcome guests in a professional and friendly manner.
Answer, screen, and forward incoming phone calls.
Manage the reception area to ensure it is tidy and presentable.
Handle check‑ins and check‑outs.
Respond to reservation emails and general hotel inquiries.
Manage room allocations in line with guest preferences and special requests.
Provide accurate information to guests regarding room types, rates, availability, and hotel facilities.
Process new bookings, modifications, and cancellations in the hotel system (HotSoft). Ensure all reservations are entered correctly with complete guest details.
Coordinate with housekeeping to ensure rooms are ready for arrival.
Handle customer complaints or refer them to the appropriate department.
Process payments and issue receipts.
Coordinate with other departments to ensure smooth operations.
Requirements
Ideally 3+ years’ experience in a similar role (training will be provided).
Experience with HotSoft is an advantage.
Must be fully flexible & available to work early mornings, evenings, weekends and public holidays.
Benefits and Opportunities
Excellent salary based on experience.
Flexible working hours within the Reception Department.
Ongoing investment in personal and professional development.
Excellent opportunities for career progression.
Employee Assistance Programme.
Bike to Work Scheme.
Uniform provided.
Meals provided during duty.
Discounts on stays and dining for you, your family and friends.
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