Software Solutions Specialist
We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. Our goal is to change this with focus, design, and craft.
We've been working together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people we reach worldwide.
We're an in-person company that requires employees to come to the office for two days a week and requests that employees spend the majority of their week in the office. However, we want to ensure that you understand that we prioritize your presence for the magic of in-person collaboration.
About the Role
The sales organisation has a strong product-led growth lean, with many customers entering our funnel through our self-service motion before our product grows toward being a wall-to-wall solution. As we grow, more and more prospects are investigating how our product can integrate with their existing tech stack, replace existing solutions, or be deployed in large or phased implementation to support desired business goals. As an early member of the Solutions Engineering team, you will:
* Partner with members of the sales org on customer engagements with prospective and existing customers
* Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner
* Provide thoughtful technical guidance to customers throughout the sales process, with a focus on quickly enabling customers to successfully deploy and integrate our product
* Showcase custom solutions with our product based on deep understanding of its ability to support customer workflows and integrated applications as part of the pre-sales process
* Curate structured product feedback to enable the Product and Engineering teams to enhance and refine our product to solve customer needs
* Work with marketing to refine our technical narrative for the product, including blog posts, webinars, and customer-facing marketing collateral
* Educate the sales org on the product, upcoming releases, competitive analysis, and topical information about typical customer environments and third-party applications
* Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners
What You'll Achieve
You'll serve as the customer's technical advisor: You'll help customers craft our product to serve their specific business needs and explore new workflows and use cases. Meaningfully shape our future product and messaging: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. Help build the foundations of Solutions Engineering at our company - As an early member of our SE org and regional team, you'll be instrumental in helping define our sales-assisted motions. Join a fantastic team at a magical time: We have over three million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here. Represent our company at events: You'll be the face of our company at industry conferences, trade shows, and customer events. You'll present our product vision and showcase its features, helping to build trust and strong relationships with both prospective and existing customers. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.
Skills You'll Need to Bring
You'll need to bring:
* 4+ years as Technical Sales Engineer, Solutions Engineer or Solutions Architect
* You're able to understand and explain how APIs can be used to support advanced customer workflows
* You have experience working with third-party integrations for IAM/SSO, DLP or SIEM platforms
* You have strong project management experience and have managed complex projects to completion
* You have a growth mindset and thrive in the building stage of a nascent team
Nice to Haves
Nice to have:
* You've been a first or early hire at a fast-growing startup before
* You have experience using our product
* You have coding experience that would enable you to write basic scripts using our API
* You have experience using relational databases
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
We're proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.