We are seeking an experienced Residential Operations Manager to join our team in a leading 4* Hotel in Co Meath. This role is responsible for maintaining the highest standards of cleanliness and guest care in Guest bedrooms, long stay Accommodation and public areas.
The ideal candidate will be responsible for:
* To provide exceptional guest care and personal attention at all times.
* Work with colleagues to anticipate guests needs and exceed expectations where possible.
* To be familiar with each days business regarding room occupancy, special requirements and VIP needs, ensuring that all Accommodation Staff are aware of the daily business and requirements.
* Ensure that there are adequate staffing levels to meet the daily business.
* To actively train all staff to the standards laid down in the SOP Manual and monitor their work performance, taking corrective action where necessary.
* To support the team in a hands-on capacity as required in ensuring rooms and all public areas are cleaned and maintained to the defined standard.
* To review SOP standards and agree and implement improvements and updates as required.
* Cordinate the ordering of linen, chemical and accommodation services supplies, manage stock levels and the storage and returns procedures in place.
* Oversees inventory, purchasing and cost control for all linen, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment.
* Ensure that all supplies are used correctly, minimising waste within the department.
* Schedules and supervises all rotational and special cleaning programmes as required.
* Monitor and ensures standard of work of the highest quality.
* Ensure all maintenance issues are recorded, scheduled and addressed in timely fashion.
* Ensure a high standard of service and attention to detail within department.
* Ensures that employees are fully trained and certified in all statutory training.
* To delegate daily duties to all colleagues and ensure all work areas are covered.
* To supervise and check rooms ensuring high standards are being maintained at all times, in line with Government guidelines and Company Policy.
Requirements
* 3+ years previous Management experience in a similar large 4/5* property.
* Excellent communication, IT, organisational, interpersonal and leadership skills.
* Ability to cope well under pressure and juggle multiple projects.
* Be flexible, adaptable, approachable and to lead your team by example.
* Candidates require current legal status to live and work in Ireland without restrictions.
Benefits
* Meal Allowance / Canteen.
* Paid Holidays.
* Parking.