Job Summary
We are seeking a highly organized and detail-oriented Learning & Development Administrator to join our team. This role will be responsible for administering all aspects of the enrolment process, maintaining learner information on the global learning management system, and supporting the L&D team with various tasks.
About the Role
This is a varied and wide-ranging role that includes administration of training rollouts, maintenance of training content, and coordination of offline learning activities. The successful candidate will have excellent communication skills, attention to detail, and problem-solving abilities. They will also be comfortable managing multiple priorities and working in a fast-paced environment.
Key Responsibilities
- Administer all aspects of the enrolment process for new joiners and ongoing maintenance of all learner information on the global learning management system
- Administration (both on and offline depending on learning solution) of all training rollouts delivered by the Global L&D team
- Maintain all training content, in collaboration with L&D colleagues to ensure materials remain up to date
- Support internal stakeholders with creating learning events and managing offline learning activities
- Update and maintain L&D forms, job aids, policies, and procedures, and proactively suggest improvements where needed to streamline work practice and drive efficiencies
- Coordinate all audit-related activities on behalf of the L&D team, liaising with audit teams, producing reports and evidence as required, storage and record-keeping as it relates to both internal and external audit activities
- Manage and monitor the centralised L&D mailbox, ensuring that queries are responded to and closed out in a timely manner
Requirements
The ideal candidate will possess a third-level qualification in business, education, or a related field and 2-3 years' experience in an administration role, ideally in a HR or L&D team. They will be effective in planning and organising work, showing an ability to meet deadlines, self-starting, result-oriented, and driven to deliver high standards of work product. Excellent verbal and written communication skills, attention to detail, problem-solving skills, and ability to collaborate well with others are essential.