PositionBulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than exclusive perfumeries. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector.Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide.We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a:Customer Relationship Management SpecialistKey ResponsibilitiesClient Relationship Cultivation & StrategyCraft and execute bespoke strategies to elevate client relationships, foster enduring loyalty, and ensure unparalleled satisfaction, transforming every interaction into a luxurious experienceDevelop initiatives that anticipate client needs and exceed expectations, reinforcing our commitment to exceptional serviceClient Insights & Data CurationMeticulously gather, analyze, and leverage client data to discern nuanced preferences, segment audiences with precision, and personalize every touchpoint to resonate with individual client desiresTransform data into actionable intelligence, enhancing our ability to curate exceptional and memorable experiencesBespoke Campaign ManagementConceptualize and orchestrate exclusive marketing and sales campaigns through the CRM system, designed to captivate, retain, and deeply engage our discerning clienteleEnsure each campaign reflects the sophistication and exclusivity of our brand, reinforcing our commitment to luxuryConcierge-Level Team CollaborationCollaborate seamlessly with sales, marketing, client service, and other teams to harmonize CRM efforts, ensuring a consistently elevated and personalized client experience across all interactionsFoster a culture of client-centricity, where every team member is dedicated to delivering exceptional serviceSales Driver & Revenue EnhancementServe as a key catalyst for revenue generation, leveraging CRM insights to identify and pursue high-value sales opportunities, with a focus on delivering bespoke solutions to our exclusive clienteleDrive sales initiatives that align with our commitment to luxury, ensuring every transaction enhances the client experience and reinforces our brand's exclusivityProactively engage with prospective and existing clients, cultivating relationships and closing deals with a white-glove approach that reflects our dedication to unparalleled servicePerformance MonitoringRigorous tracking of key performance indicators (KPIs) related to client satisfaction, loyalty, and sales, with a focus on refining strategies to continuously enhance the luxury client experienceUse insights to proactively identify opportunities for improvement and innovation, ensuring we remain at the forefront of client relationship excellenceElite Client Concierge & ResolutionAddress client inquiries, preferences, and feedback with utmost care and discretion through the CRM system, coordinating with relevant teams to resolve issues swiftly and to the client's complete satisfactionServe as a dedicated point of contact, ensuring every client feels valued, understood, and exceptionally cared forCRM System StewardshipOversee the CRM system's configuration, maintenance, and user training to ensure its effective use across the organization, empowering teams to deliver unparalleled client experiencesContinuously evaluate and optimize the CRM system to meet the evolving needs of our luxury clienteleProfileSkills and Qualification3 years of experience as a CRM SpecialistCRM Maste r y: Deep understanding of CRM principles, best practices, and system functionalities, with a focus on leveraging these tools to create exceptional client experiencesData Analysis : Ability to transform client data into actionable insights, enabling personalized and unforgettable interactions.Luxury Communicati on: Exceptional written and verbal communication skills to effectively engage with discerning clients and internal teams, ensuring every interaction reflects our commitment to excellenceProject Manageme nt: Ability to plan, organize, and execute CRM initiatives and projects that enhance the luxury client experienceBespoke Problem-Solvi ng: Ability to identify and resolve client issues and system-related challenges with discretion and efficiency, ensuring seamless and satisfying resolutionsClient-Centric Visi on: An unwavering commitment to understanding and exceeding client needs, ensuring every interaction reflects our dedication to luxury and exceptional serviceAdditional informationWhat aboutus?Our moto is "People Make the Difference", we support you with reaching your potential.Be Creative and Innovative: your ideas are welcome, and we encourage you to share them.Deliver Excellence: as a luxury brand, we thrive to deliver the best experience in everything we do.Cultivate an Entrepreneurial Spirit: we offer a supportive environment to set-up you for success.We embrace Diversity & Inclusion, and we commit to treating all people with utmost respect, dignity and understandingWe ensure Security, Health, Safety and Environmental procedures are always followed at all times with our certification ISO 45001.Our culture is focused on transparency, empowerment, continuous learning, and growth where our employees can demonstrate expertise and own projects.In Bulgari, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender ident ity.We are proud to be an equal opportunity workplace dedicated to promoting diversity.