About the Role:
We are seeking a highly skilled and experienced account manager to join our team. As an account manager, you will be responsible for managing a portfolio of several hundred European-based accounts, each generating significant payment volume with PayPal.
Your primary goal will be to build and maintain strong, long-lasting relationships with clients, act as their primary point of contact, and understand their needs to offer solutions that meet their objectives.
You will also be responsible for fostering high-value engagements with merchants to ensure they are fully integrated and utilizing PayPal's offerings to their maximum potential.
In addition, you will monitor account performance and work with internal teams to address client issues and concerns. You will also re-engage with merchants via email to assess their interest and drive reengagement.
Achieving key performance indicators (KPIs) tied to reengaging merchants, growth, and driving high-value engagement will be crucial to your success in this role.
Key Responsibilities:
* Client Relationship Management: Act as the primary point of contact for assigned portfolio of client
* Build and maintain strong, long-lasting relationships with clients
* Assist in understanding client needs and offering solutions that meet their objectives
* Foster high-value engagements with merchants to ensure they are fully integrated and utilizing PayPal's offerings to their maximum potential
* Respond timely to all client requests and escalations
* Shapes strategies for account retention and expansion, ensuring alignment with broader organizational objectives
* Account Management: Support and manage a portfolio of several hundred European-based accounts, each generating significant payment volume with PayPal
* Monitor account performance and work with internal teams to address client issues and concerns
* Re-engage with merchants via email to assess their interest and drive reengagement
* Achieve key performance indicators (KPIs) tied to reengaging merchants, growth, and driving high-value engagement
* Growth: Actively identify cross-sell and upsell opportunities, delivering product recommendations based on client need
* Lead pass into specialist Sales teams for complex / high-value opportunities
Requirements:
1. Bachelor's degree (Business, Marketing, Communications, or a related field preferred)
2. 5-7 years' experience in customer service, sales, or account management
3. Proven track record working with mid-market sized businesses
4. Excellent communication and interpersonal skills
5. Strong organizational skills and attention to detail
6. Analytically minded and comfortable with reviewing data to identify trends and make relevant recommendations
7. Results-Oriented: Demonstrated ability to meet and exceed performance targets
8. Ability to thrive in a fast-paced, dynamic environment; work independently and as part of a team
9. Fluency in English and German required
10. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce (preferred)
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