Front Office Professional
We are currently inviting applications for a front office professional with 5* previous hotel experience and proven ability to deliver exceptional guest service.
Responsibilities:
* Dealing with all guest enquiries and needs; the accurate billing of guest accounts;
* The efficient handling of all correspondence; maintaining good communication with guests and both colleagues and management.
* The efficient check-in and out of all guests. The efficient taking of reservations on behalf of the Hotel.
Main Duties:
* Punctually attend work with a high standard of personal appearance and uniform.
* To be friendly, patient and courteous with guests always.
* To ensure that all guests are made feel welcome on check in and during their stay.
* To ensure that the office is running smoothly throughout your shift.
* Use initiative while carrying out your duties so that we always provide the best possible product and service to our guests.
* Always be on the look out for ways to improve our customer's experience.
* Work as a team member in a fashion that is both supportive and considerate toward your colleagues.
* Ensure that you record what is required to be recorded for all on the daily 'Knowledge Report' which is issued to all departments daily.
* Relay any comments or queries to the Duty Manager and General Manager - to minimise guest complaints and to ensure our guests get the best possible attention and care.
* Be familiar with fire safety regulations and procedures in the hotel.
* Be aware of the security of the hotel always, both in terms of access to the hotel, hotel property and revenue of the hotel.
* Attend to any reasonable requests made by Management.