Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their million employees.
Ready to make an impact from day one?
This role requires 3 days per week in the office in Dublin or Munich.
The Role: How you'll make an impact at Personio At Personio, customer success is at the heart of everything we do.
As a Customer Support Specialist, you'll be the first line of contact for our customers — answering questions, solving problems, and making sure every interaction adds value.
You'll work closely with cross-functional teams and focus on customer happiness.
This is your opportunity to grow with a company that's transforming how businesses manage their people.
Role Responsibilities: What you'll do Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need Improve our internal processes with your ideas and feedback Work with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional support Track and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarks Add value by identifying opportunities to educate customers on helpful features or add-ons Role Requirements: What you need to succeed A university degree in economics or IT-related economics