Key ResponsibilitiesDeliveryManage a team to deliver on key Service LevelsManage relationships with key stakeholdersMange quality of service and callsMeasure and report on deliveryContinuously improve service deliveryEnsure team adhering to confidentiality and GDPR requirementsPeople ManagementMotivate the team and manage their quality and productivityTake responsibility for development of teamManage leave, time and attendance of teamManage mood and morale of teamSet the tone for professionalism, accountability, and respect within the teamAnticipate operational challenges and act early to prevent issuesQualifications and ExperienceEssential:Minimum of 2 years' experience leading a team in a call centre environmentLeaving Certificate or equivalentProficiency in Microsoft Office (Word, Excel, Outlook) and CRMStrong communication and organisational skillsHigh attention to detail and commitment to confidentialityDesirable:Familiarity with healthcare IT systems is a bonus.Job Types: Full-time, Specified-purposeContract length: 6 monthsPay: €48,000.00-€52,000.00 per yearBenefits:Company eventsEmployee assistance programWork from homeApplication question(s):When are you available to commence a new role?Work authorisation:Ireland (required)Work Location: Remote