Title: Information Outreach Officer
Duration: Full-time, fixed-term contract (12 months)
Reporting to: Information Outreach Coordinator
Summary of Role
An Information Outreach Officer is responsible for developing accessible information and training materials and delivering in-person and online information and training sessions on migration and Restoring Family Links. These trainings are delivered to relevant stakeholders and beneficiaries, including Temporary Protection beneficiaries, International Protection Applicants, and unaccompanied minors. The role ensures stakeholders are well informed regarding IRC migration and RFL services, their rights and entitlements, and how to navigate administrative processes such as the Temporary Protection Directive and the International Protection Process. It may require evening work, occasional weekends, time off in lieu, and Garda Vetting.
Role Responsibilities
Develop high-quality, accurate and accessible information materials for beneficiaries of Temporary Protection and those in the International Protection process, including unaccompanied minors, informed by relevant policy and legislation.
Develop and deliver training sessions for relevant stakeholders.
Conduct in-person information sessions for IRC beneficiaries, including Temporary Protection beneficiaries and International Protection Applicants.
Create and distribute accessible materials in languages spoken by beneficiaries to enhance understanding of administrative procedures and associated rights and entitlements.
Design and deliver online information sessions and webinars.
Work closely with Communications colleagues on informational video development, social media, and updating the Irish Red Cross website with information on migration and RFL services.
Under the guidance of the Policy Officer, keep abreast of relevant policy and legislative changes and update information materials accordingly.
Work with the Monitoring and Evaluation Team on the roll‑out of surveys and needs assessments as required.
Uphold appropriate protection and safeguarding standards throughout all engagement and ensure that all activities adhere to IRC policies.
Ensure cultural and linguistic accessibility, including working with interpreters where required.
Build strong working relationships with accommodation centre managers and relevant stakeholders.
Maintain accurate records of activities, session attendance and participant feedback and contribute to monitoring and reporting requirements.
Actively support the achievement of Irish Red Cross goals.
Undertake training and development as required.
Abide by and uphold the Principles of the International Red Cross Red Crescent Movement.
Undertake any other reasonable work‑related duties and responsibilities assigned by the relevant line manager consistent with the nature of the job and level of responsibility.
Role Requirements
Essential Criteria
Minimum of three years’ experience in a similar role involving information provision, community outreach, integration supports or casework with migrant/refugee populations.
Strong understanding of the International Protection process in Ireland.
Experience working directly with vulnerable groups and applying protection and safeguarding principles.
Ability to manage a busy schedule, work independently and take initiative as a self‑starter.
Strong interpersonal and communication skills with the ability to work across multi‑disciplinary teams.
Proven organisational skills with strong attention to detail and ability to meet deadlines.
Ability and willingness to travel nationwide, including occasional overnight stays.
Excellent written and verbal communication skills in English.
Strong digital literacy, including confidence in creating and delivering online webinars.
Experience delivering presentations, training or information sessions to diverse groups.
Knowledge of the European Union Pact on Migration and Asylum and the changes to be implemented to the Irish international protection process.
Knowledge of the Temporary Protection Directive.
Desirable Criteria
Bachelor’s degree in law, politics, international relations, social work or related fields.
Experience working directly with International Protection Applicants or children.
Experience training, coordinating or supporting volunteers.
Experience developing accessible written materials or digital tools for migrant communities.
Experience working within a humanitarian, NGO or community‑based organisation.
Project management experience.
Knowledge of additional languages commonly spoken by IRC beneficiaries (e.g. Arabic, Somali, Pashto, Dari, Ukrainian, Russian, French).
Full, clean driving licence and access to a car for regular travel.
Further Information
Up to 5% employer’s matching contribution to a company contributory pension scheme.
Closure of the office on Good Friday, plus two additional privilege days to be used at Easter and Christmas respectively.
Death in Service benefit of four times salary.
Flexible working hours, including opportunities for hybrid working.
Further education, training and learning supports.
Professional subscriptions (as applicable).
Travel (bike‑to‑work schemes, tax‑saver commuter tickets).
The Irish Red Cross is an equal opportunities employer. We value diversity and aspire to reflect this in our workforce. We welcome applications for people from all sections of the community, irrespective of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community.
This role requires applicants to have the right to work in Ireland.
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