Job Title: Accounts Administrator Department: Insurance Verifications Job Type: 2 Years Fixed Term Contract Hours: 37 hours per week Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics. Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do. OVERVIEW We are looking for an administrator to join our Insurance Verifications Team, this role is extremely fast paced and holds a lot of responsibility to ensure adequate cover is in place to protect both our Patients and our Hospital from potential rejected claims. ROLE PURPOSE Daily verification of Patient insurance in conjunction with various Insurer website portals and phone helplines Daily update of our Patient billing system with verified insurance details Daily liaising with both internal and external stakeholders on the retrieval of booking forms, procedure and insurance details Point of contact for all internal and external stakeholders queries that relate to insurance verification and future Patient admissions Escalation of all issues that arise and could potentially be impactful on the Patient or Hospital End of day checklist to ensure we are in line with our internal service level agreements Ensuring smooth operations and effective collaboration with other departments and functions within finance Ensure that all patients/staff and any other individuals contacting and attending the Blackrock Clinic are dealt with in an efficient, effective and timely manner at all times 1.KEY RESPONSIBILITIES 1.1Verification of all inpatient, day case and side room future admissions. 1.2Ensuring our billing system is up to date and accurate 1.3Ensuring all notes regarding cover are logged into the system and available for future use 1.4Supporting our internal stakeholders e.g. Bookings and Admissions Teams by ensuring our end of business is complete and accurate 1.5Participation in providing data and updates for the weekly and monthly reporting requirements 1.6Participation in any audits that take place within the department 1.7Participation in process improvement and change management 2.REQUIREMENTS 2.1Ability to work under pressure in a very fast paced environment 2.2Excellent communication skills 2.3Excellent Customer Service skills 2.4Excellent time management and organisational skills 2.5Ability to escalate issues in a timely manner 2.6Positive attitude 2.7Open to challenges, new learnings and supportive of change 3.Communication Skills 2.1Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care 2.2Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety 2.3Recognise limitations and seek assistance where necessary 2.4Attend and contribute to appropriate meetings 2.5Accept constructive advice when appropriate 2.6Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic 3. General Expectations 3.1Ability to work both within a team and on own initiative. 3.2Must be proactive with strong problem solving ability 3.3Strong communication skills across all areas with both internal and external stakeholders 3.4Ability to organise and prioritise workloads 3.5Experience with process improvement and change management 3.6Support the philosophy, objectives and goals of Blackrock Clinic 3.7Observe the appropriate lines of authority 3.8Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic 3.9Demonstrate flexibility by assisting in all areas of the hospital/clinic as required 3.10Participate in developing and providing quality care within Blackrock Clinic 3.11Assist in orientation of new personnel 3.12Continue to develop personal knowledge and skills and seeks outside educational opportunities 3.13Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic 3.14Is always punctual on duty 3.15Flexible attitude to changing work practises Why work at the Blackrock Clinic? At the BlackrockClinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from: Competitive salary Pension Annual bonus* Discounted café Sports and Social club Employee Assistance Programme Discounted onsite pharmacy Please Note: Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received. Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work. Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit. Skills: Finance Accounts Insurance