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Category: Business Support, Customer Service (Entry)
Job Type: Full-time
Position Description
As ESB Networks transition the electricity system to a high renewables, low carbon system, with customers at the centre, there is a need to maintain operational excellence and ensure security of supply, whilst developing and scaling more flexible demand. ESB Networks have recently realigned the organisation structure to focus on Distribution Markets and System Operation (DMSO) capabilities required to meet the recent Energy Demand Strategy (CRU 21/06/2023) and accelerated Climate Action Plan targets.
As part of the new DMSO structure, the ESB Networks National Distribution Control Centre (NDCC) team is expanding to meet the needs of the future. The NDCC comprises of the Control Room and Dispatch teams. The NDCC operates 24 hours a day, 365 days a year, to ensure that centralised operational services are delivered to the required standards. The NDCC is responsible for monitoring the electricity distribution network, responding to alarms and faults, carrying out remote operations, implementing centralised control, and dispatching field staff when required.
The Dispatcher is responsible for contacting and dispatching field staff when required and maintaining the status of faults and outages as updates are provided.
The role is based fulltime in a Dispatch Office, in the NDCC, in a secure location in Dublin and involves shift working including evenings, nights, weekends and public holidays.
Key Responsibilities
Contacting and dispatching of ESB Networks staff efficiently in response to faults on the electricity network
Contacting and dispatching of ESB Networks staff efficiently in response to calls from the public and other third parties reporting emergencies and hazards on the electricity network
Communication with ESB Networks staff nationwide, Control Room Operators, Customer Call Centre Agents and Emergency Services as required
Monitoring, updating status and reporting of faults and emergency calls using ESB Networks’ Operations Management System (OMS/NMS)
Use of other IT systems and applications to implement National Distribution Control Centre and Network Operations procedures as required
Experience and Qualifications
Excellent communication and interpersonal skills
Experience communicating key information via phone calls and using control/contact centre phone systems
Good IT and computer skills - Windows and Microsoft packages
Good at multi-tasking, prioritising, and working under pressure
A willingness to embrace change and work with new technologies and procedures as they emerge
A willingness to work shift hours including evenings, nights, weekends and public holidays
A willingness to work additional hours if required outside normal scheduled rota
An appreciation of ESB Networks electrical network and equipment and use of electrical schematics
Knowledge of operational management systems or operational technology would be an advantage, but is not a requirement – training will be provided
Location
ESB Networks National Distribution Control Centre (NDCC), Leopardstown Road, Dublin 18.
Reporting to
National Distribution Control Centre Supervisor, Leopardstown Road, Dublin 18.
Why Work with Us?
* Opportunity to lead Ireland’s transition tonet zero carbon future
* Career developmentthrough mentoring andtraining
* Corporate Social Responsibility Opportunities
* Sports and Social Clubs
* Networking opportunities
* Credit Union
* Access to staff well-being programmes
* Generous parental leave entitlements
* Strong values-based and inclusive culture
* Strong commitment to diversity, equity and inclusion
* Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Shift allowance of 33% applies.
Closing Date
1st of September 2025
Your application will be held in reserve for 6 months should you be suitable for the role.
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.
About ESB
Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
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