Function
IT
Office Location
Dublin
Business
Brown Bag
Type of Position
Full-time Contract
Job Description
At Brown Bag Films our motto is simple: "We love animation." In fact, we love it so much we trademarked it 'We Love Animation.' That means we put our artists at the heart of everything we do
We are looking for a Helpdesk Administrator to join our team here at our Dublin studio. The successful candidate will:
* Provide high-quality, modern IT support tailored to a dynamic and collaborative creative environment.
* Deliver Level 2 support for escalated issues and complex challenges.
* Mentor and empower the team with cutting-edge skills and problem-solving strategies
This is a Fixed-Term, 12-Month contract based in Dublin and will commence January 2026.
This role is fully onsite.
The successful candidate must have the right to work in Ireland for the duration of the contract.
Key Responsibilities
* Support IT operations across hybrid environments, including onsite and remote work setups.
* Investigate IT issues using modern diagnostic tools and document findings for knowledge sharing.
* Manage software and OS deployments through cloud-based systems like Intune, SCCM.
* Configure and maintain end-user hardware.
* Update and manage the IT Helpdesk ticketing system.
* Provide weekly insights and metrics to supervisors on ticket trends and recurring issues.
* Ensure endpoint protection by managing antivirus and EDR tools (Sentinel One)
* Administer and manage accounts in Active Directory, Azure AD, and cloud collaboration tools (e.g., Microsoft 365, Google Workspace).
* Maintain archival systems, such as LTO libraries, and monitor media asset management (MAM) servers.
* Collaborate with the Systems Administrator team for cross-functional issue resolution.
* Manage hardware inventory using ITAM tools and ensure asset lifecycle tracking.
* Develop and maintain detailed IT process documentation.
* Respond promptly to helpdesk tickets, ensuring minimal disruption.
* Provide IT support for remote and hybrid work environments, ensuring business continuity.
* Utilize systems like Azure, Intune for efficient cross-platform support.
* Manage endpoint protection and cybersecurity tools, including EDR solutions like Sentinel One.
* Leverage automation tools such as PowerShell, Python scripting, and Logic Apps to streamline repetitive tasks.
* Use ITSM tools like Freshdesk/Service now for tracking and managing support tickets.
Key Requirements
Knowledge:
* Foundational knowledge of modern IT environments, Windows OS, and device architecture; familiarity with ITIL and Agile methodologies.
* Knowledge in hybrid environments, including Windows and MacOS, virtualization platforms (e.g., VMware, Hyper-V), and cloud systems (e.g., Azure, AWS).
Experience:
* Demonstrated experience with Windows OS, endpoint devices, and basic networking principles.
* Experience with endpoint management (e.g., Intune), automation (e.g., PowerShell, Python scripting), and network troubleshooting.
Technical Skills:
* A+ Certification, foundational PowerShell scripting, and familiarity with cloud-based collaboration tools.
* MCP or Azure Administrator certifications, PowerShell scripting, automation workflows (e.g., using Logic Apps), and expertise in device management platforms.
* Hands-on experience with modern endpoint protection and cybersecurity tools (e.g., EDR solutions like Sentinel One), cloud-based systems for hybrid work support, and ITSM tools such as Freshdesk or Service Now.
Salary
35, ,000.00