Operations Leadership Role
Job Title: Operations Manager
Location: Dublin City Centre
Working Model: Hybrid - 3 days in office
About the Position
We are seeking a highly skilled Operations Manager to join our client, a specialist B2B insurance intermediary operating across both Ireland and the UK. This is a senior role reporting directly to the CEO and will play a key part in leading operational delivery, managing insurer relationships, and ensuring regulatory compliance across both jurisdictions.
Key Responsibilities
* Oversee day-to-day operational activities including policy administration, premium collection, claims coordination, and customer query management.
* Manage insurer relationships, delegated authority agreements, and ensure service levels are delivered across a panel of underwriting partners.
* Support operational compliance across both Irish and UK regulatory frameworks, including engagement with relevant authorities.
* Monitor and enhance internal processes and operational systems, driving performance and efficiency across all functions.
* Lead and support a small operations team, promoting a culture of accountability and continuous improvement.
* Collaborate closely with finance and compliance colleagues to ensure accurate reporting, reconciliations, and regulatory adherence.
* Oversee third-party supplier relationships to ensure delivery against contractual and operational obligations.
Requirements
* A minimum of 5 years' experience in insurance operations, ideally within general insurance and/or group life.
* Strong understanding of delegated authority arrangements, SLA delivery, and third-party relationship management.
* Familiarity with regulatory requirements in both Ireland and the UK.
* Ability to work effectively in a lean team, taking a hands-on approach where needed.
* Proven ability to lead or mentor a team and work cross-functionally with finance, compliance, and executive stakeholders.
* Professional qualifications such as CIP or ACII are desirable.
* Commercially aware with a strong focus on quality, delivery, and operational integrity.