Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.Key Accountabilities of the RoleThe below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure, client requirements and business needs.Resolve investor transaction enquiries escalated by Supervisor or AdministratorEnsure all aged items on TA bank reconciliations are resolved timelyResolve complex AML/KYC documentation issues in conjunction with Compliance department MLRO where requiredReview Investor Transactions on HedgeInvestor (HedgeServ proprietary Investor Services System)Review of Redemption Payment SchedulesReview and release wire transfer paymentsEnsure investor reporting is provided accurately and timely as agreed with clientEnsure client reporting is provided accurately and timely and in line with agreed client expectationsHandling complex calls from investorsIdentify areas for improvement in processes, personnel and structure for discussion with DirectorEstablish and maintain effective working relationships with the NAV, QA, Compliance departments within HedgeServReview annual fund audit requirements ensuring all items are addressed timely and accuratelyEnsure all investor audit requests are responded to accurately and timelyManage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of serviceManage investor services recruitment, training and performance evaluationsReview documentation upon initialization of new clientsHedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should be flexible and willing to adapt. Investor Services Manager should be capable of managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.Skills:IT LiterateStrong verbal and written communication skillsStrong analytical and problem-solving skillsAbility to work effectively both within a team structure and individuallyStrong inter-personal skillsGood initiative tempered with identifying when escalation is requiredStrong systems, product and process knowledgeReliable and dependableApproachableCommittedAbility to positively influence team moraleEducation:Accounting, Finance, Legal or Business Degree – Minimum 2.2 honors degreeExperience:A minimum of 5 years' experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required. Alternative hedge fund experience may be consideredAbility to manage a team of up to 8 staff servicing multiple clients with various requirements and deadlines