Overview
We are seeking a solutions-driven IT Administrator to join the IT team and support all IT requirements for the Longford site. The successful candidate will play a crucial role in ensuring the smooth operation of IT systems and infrastructure within a 24-hour facility. This position involves providing technical support, maintaining hardware and software, and assisting with IT projects as needed. Collaboration across departments is key to addressing IT-related issues and ensuring overall efficiency and productivity.
As this is a 24-hour site, participation in a weekly and weekend on-call rotation will be required for 24-hour support.
Job Title: IT Administrator
Location: Longford, Ireland
Work Mode: Onsite
Key Responsibilities
User Support
* Provide technical assistance and support to end-users, troubleshooting hardware, network, and software issues.
* Manage the service desk, oversee ticketing systems, ensure timely resolution, and maintain high levels of customer satisfaction (familiarity with ITIL practices is beneficial).
* Assist with onboarding and training of new employees on IT systems and processes.
Hardware & Software Management
* Monitor and maintain computer hardware, networks, printers, scanners, and other IT equipment.
* Conduct regular hardware upgrades and replacements as necessary.
* Install, configure, and update software applications, ensuring proper licensing and compliance.
Network Management
* Assist in managing and troubleshooting local area networks (LAN) and wireless networks.
* Configure and troubleshoot issues with TCP/IP, DNS, and DHCP.
* Collaborate with the IT team to maintain network security and data integrity.
Security & Data Backup
* Implement and enforce IT security policies and procedures to safeguard sensitive data.
* Manage Microsoft Server environments, including server roles, configurations, Active Directory, DNS, DHCP, and Group Policy.
* Administer Hyper-V environments, including configuration, maintenance, and troubleshooting.
* Perform regular data backups and replication using VEEAM, and test disaster recovery plans regularly.
Documentation & Asset Management
* Maintain accurate records of IT equipment, software licenses, and configurations.
* Document IT-related procedures and end-user guides.
* Coordinate with vendors and service providers for procurement and maintenance.
* Manage IT assets, including inventory control and tracking.
Collaboration & Projects
* Work with cross-functional teams on IT-related projects and initiatives.
* Assist in the implementation of new IT systems and emerging technologies.
Key Performance Measures
* Reduction of out-of-hours (OOH) calls through effective RCA and process improvements.
* Documented and tested business continuity (BCP) and disaster recovery (DR) plans.
* Adherence to housekeeping standards (daily/monthly checks, server/storage room cleanliness, audit readiness).
* Achieving Alloy SLA metric of 80% or higher.
Competencies & Qualifications
* Excellent communication, interpersonal, and presentation skills.
* Strong attention to detail with effective problem-solving abilities.
* Well-organized with strong time management; ability to multitask under pressure.
* IT-related qualification and/or minimum of 3 years' experience in an IT administration role.