Overview
Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food, fashion and home retailing. We have over 130 stores in Ireland, Northern Ireland and Spain, a strong e commerce business and are expanding our service and product offering all the time.
We currently have a vacancy for a Research Analyst to join our team. This role is based full time in our Head Office in Dublin City Centre.
Role Overview
We are seeking a Research Analyst to support the delivery of customer-focused qualitative research projects. Working within a dynamic retail insights team, you will help bring the voice of the customer to the forefront of business decision-making. This is an exciting opportunity for someone passionate about customer experience, behavioural research, and qualitative methodologies in a commercial context.
You will be hands-on in managing research logistics, coordinating participant recruitment, hosting sessions, and capturing actionable insights that inform everything from product development to in-store experience.
Key Responsibilities
Customer Recruitment & Session Management
* Recruit research participants from internal customer panels for live qualitative research, both in-person and online.
* Pre-screen and schedule participants to ensure the right fit for each project’s objectives.
* Coordinate and run screener surveys using in-house survey tools.
* Host and attend research sessions, ensuring a smooth experience for participants and clients.
Research Support & Execution
* Set up and manage session recording equipment (audio/video), including troubleshooting any tech-related issues on-site or remotely.
* Prepare discussion guides, stimulus materials, and session logistics as required.
* Take observational notes during sessions and provide assistance to moderators or third-party research agencies when applicable.
Project Coordination & Logistics
* Provide operational and administrative support across multiple research projects simultaneously.
* Help manage timelines, booking venues, coordinating travel, and handling participant incentives.
* Travel to research locations across Ireland (and occasionally beyond), with flexibility to work outside regular hours when necessary (time off in lieu provided).
Required Skills & Experience
* Comfortable working in a fast-paced and evolving Retail environment.
* Strong communication skills – articulate, approachable, and confident in engaging with both customers and stakeholders.
* Tech-savvy – capable of handling recording tools, video conferencing platforms, and survey software.
* Excellent attention to detail and organizational skills – able to manage multiple moving parts and adapt to changing priorities.
* Problem-solving mindset with the ability to stay calm under pressure and respond quickly to unforeseen challenges.
* A valid driver’s license is required for travel to research sessions.
* Comprehensive benefits package including our employee discount
* Opportunities for professional development and career progression
* A dynamic and collaborative work environment focused on innovation and growth
Equal Opportunity — Dunnes Stores is an equal opportunity employer.
#J-18808-Ljbffr