The Role
PE Global are recruiting for a
Risk and Fraud Investigation Specialist
for our US Multinational accommodation services client based in Dublin CC.
Initial 11-month contract - remote role.
Job Responsibilities
Responsible for working with your team to ensure that daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users.
Working closely with the product stakeholders and shared services stakeholders to provide feedback to help improve our models as well as focusing on analysing patterns and trends.
Educate users on how to maintain security and safety while using the system responsibly.
Investigate complex situations and potential brand risks surfaced in high volume queues.
Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes.
Understand our risk systems and investigate