Job DescriptionPosition: Food and Beverage AssistantDepartment: Food and Beverage DepartmentReports to: Department Manager / Manager on DutyJob PurposeTo assist with the smooth running of the Hotel as directed by a Manager/Supervisor in the Food and Beveragedepartment and to ensure that guests always receive an excellent standard of service and hospitality.Midweek availability Monday - Friday, part-time hours.Main Duties• To live to and embody the values of the business.• Ensure that guests are seated and provided with menus and drinks promptly.• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.• Ensure an efficient and safe delivery of all food and beverage orders in line with the guest expectations ensuring an exceptional level of service is always maintained.• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.• To take and receive payment for all food and beverage orders.• To ensure F&B areas are tidied and cleaned to the required standards.• To liaise with the Duty Manager during the day with regard to any irregularities• To ensure effective communication with other departments in the Hotel• To be responsible for the room service when required.• To assist with the set up for functions• To assist guests with any queries they may have.• To promote a sense of team spirit within the F&B department and with all other departments• To ensure all aspects of the food service and standards of presentation and service are maintained.• To be observant of the food being served from the kitchen to ensure any problems are dealt with before reaching the guest.• To establish and promote excellent relations with the guests ensuring their expectations are always met and leading the team by example• To report daily to the Duty Manager, Manager or Supervisor with regard to service, comments and any other issues encountered.• To assist guests with your knowledge of the menu and to take order accurately• To assist with preparation of food service areas for service.• To be competent in taking reservations and allocating tables when necessary.• To assist in the preparation of table plans• To ensure all work is carried out in a hygienic manner and that the work area has excellent hygiene standards.• To demonstrate and promote our Vision, Mission and Values of the Midlands Park Hotel.• To adhere to all health and safety regulations as set out in staff handbook.• To participate in in all training provided by the company.