Estate Supervisor
As a key member of our team, you will provide exceptional service to guests and colleagues at Ashford Castle, Ireland's only double Forbes Five-Star Hotel & Spa.
Main Responsibilities:
* Welcome guests warmly and professionally on arrival.
* Deliver services and products in a timely and efficient manner to ensure guest satisfaction.
* Maintain accurate records of daily activities, including time sheets and function sheets.
* Be familiar with the VIP list and all function sheets to guarantee a seamless guest experience.
* Create personalized activity plans for guests, groups, and families.
* Introduce a 'WOW' factor into services provided, anticipating guest needs to exceed expectations.
* Collaborate with the Estate Manager to design and implement an activities program aligned with the hotel's ethos and standards.
* Liaise with Management to support special events, promotions, and occasions, providing opportunities for upselling.
* Analyze services offered and suggest improvements to streamline systems and procedures.
* Work closely with Management to organize and execute team building events, special events, and promotional occasions.
Requirements:
* Friendly and approachable personality.
* Previous experience in a similar role is desirable but not essential.
* Full clean driver's license is required.
* Leadership experience is an advantage.
* Ability to work 5 days over 7, including some weekends.
* Strong communication and interpersonal skills.
* Able to multitask and manage workload effectively.
* Legally eligible to work in Ireland.