Join to apply for the Senior Platform Engineer - Call Routing role at Zinkworks
Zinkworks is a global leader in innovation, headquartered in Athlone, Ireland, with three office locations worldwide. We utilise the latest cutting‑edge technologies to bring industry‑leading expertise to our Telecommunication and Financial services clients. We are adept at developing custom innovations that streamline our clients' workflows and improve operational efficiency. With a commitment to quality and customer satisfaction, we have earned a reputation as a trusted partner for businesses seeking reliable software services.
About The Role
We're hiring Senior Platform Engineers to support the design, delivery, and scaling of cloud‑based infrastructure that underpins our clients' enterprise contact centre. This is an opportunity for experienced engineers to join a team that values automation, cloud‑first thinking, and on‑the‑job learning in VoIP/SIP and contact centre technologies.
You'll help scale Kubernetes‑based systems, improve observability, and integrate CI/CD pipelines — all while being mentored by voice platform experts to gain exposure to tools like Genesys, Amazon Connect, and more.
Key Responsibilities
* Build and maintain resilient Linux‑based systems for customer contact services
* Contribute to platform automation, monitoring, and deployment tooling (CI/CD, GitOps, etc.)
* Troubleshoot and support production systems in a 24/7 high‑availability environment
* Collaborate with senior engineers to upskill in SIP, VoIP, and telephony environments
* Participate in agile sprint cycles, code reviews, and platform optimisation efforts
* Write and maintain platform documentation and incident runbooks
Ideal Experience
* 5+ years in platform, cloud, DevOps, or infrastructure engineering roles
* Strong skills in Linux, Docker/Kubernetes
* Experience with AWS Cloud Services and monitoring frameworks
* Contact centre tooling (Genesys, Amazon Connect, Avaya) in call routing is a plus
* Experience supporting production systems in a regulated or enterprise environment
* Scripting experience (Python, Bash, etc.) and solid understanding of system‑level debugging
* CI/CD tools are nice to have (e.g., Jenkins, Ansible, Git)
If you do not check every box, please apply anyway and we can evaluate your application overall
Why Work With Us?
At Zinkworks, we champion innovation and creativity within our diverse and supportive work environment. We are committed to providing avenues for professional growth and development, ensuring you become a pivotal part of charting the future of technology solutions.
Join us if you are passionate about leading‑edge software development and are seeking a fulfilling career with diverse challenges and career advancement opportunities.
Zinkworks is a trusted partner to Telecoms and Financial Services organizations around the world. We help modernise legacy systems, move mission‑critical systems into the cloud, and exploit the power of AI‑driven automation. Our people thrive in technically complex environments where our commitment to quality and our expertise in software innovation and cutting‑edge technologies helps our clients prepare for the future, accelerate growth and improve operational efficiency. We build long‑lasting relationships with our customers to accompany them through their innovation journey.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Engineering and Information Technology
Industries
* Software Development
Referrals increase your chances of interviewing at Zinkworks by 2x
Roscommon, County Roscommon, Ireland
• 2 days ago
Longford, County Longford, Ireland
• 21 hours ago
#J-18808-Ljbffr