As an Associate Technical Success Manager (TSM) at New Relic, you will play a foundational role in nurturing technical relationships with customers, supporting their initial adoption and understanding of our platform.
Your position is crucial in facilitating smooth onboarding and providing essential knowledge to drive platform utilisation.
What You'll Do: Customer Adoption:
Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realise platform value.
Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core functionalities and benefits.
Activity Management & Relationship Building:
Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool usage.
Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to support their objectives.
Value Communication & Updates:
Assist in compiling business cases: Gather data that helps illustrate solution impacts, contributing to routine reporting and value demonstration.
Update users on basic features: Inform and provide elementary training on new features to ensure users are equipped for baseline proficiency.
This Role Requires: Foundational Technical Knowledge:
Basic understanding of Kubernetes and cloud platforms (AWS, Azure, Google Cloud Platform) is beneficial.
Familiarity with at least one programming language for initial integration support and optimisation.
Experience in basic customer-facing roles within SaaS or tech sectors is helpful.
Ability to communicate clearly and eagerness to learn and educate.
Proactive Support Approach:
Enthusiastic attitude toward problem-solving and willingness to foster customer success.
Ability to work collaboratively across teams with guidance from senior members; knowledge of a European language is a plus for EMEA engagement.
Please note visa sponsorship is not available for this position
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Fostering a diverse, welcoming and inclusive environment is important to us.
We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day.
We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones.
Their experiences and perspectives inspire us to make our products and company the best they can be.
We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to .
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model.
This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance .
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
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Basic Cloud Familiarity:Have you had any experience or training in using cloud services such as AWS, Google Cloud Platform, or Azure, including performing basic operations like starting a virtual machine?If yes, please briefly describe your experience.
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Introductory Programming Knowledge:Do you have basic knowledge or academic experience with any programming language, such as Python, PHP, Java, or .NET?
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Customer Interaction Experience:Have you ever been in a role or situation where you interacted directly with customers, whether technical or non-technical?If yes, please briefly describe your experience.
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Are you able and willing to support coverage of the US region, working 1pm - 9pm weekdays?
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