Job Opportunity:
We are seeking a detail-oriented individual to manage room reservations across multiple properties, ensuring accuracy and delivering excellent customer service.
Key Responsibilities:
* Handle incoming reservations via phone, email, and online systems efficiently.
* Manage booking amendments and cancellations in a timely manner.
* Update Property Management System (PMS) and Customer Relationship Management (CRM) systems accurately.
* Upsell property facilities and packages to maximise revenue opportunities.
Requirements:
* Previous reservations or front-office experience is highly desirable.
* Excellent communication skills are essential for success.
* A strong attention to detail is necessary for accuracy.