Customer Success Professional
We are seeking an experienced Customer Success Professional to join our team. In this role, you will be responsible for coordinating operational and administrative processes related to customer orders.
Your key responsibilities will include:
* Take charge of operational and administrative order processes, including quotations, invoicing, job costing, and documentation, ensuring that all information is accurately recorded in internal systems.
* Arrange and coordinate orders efficiently, ensuring adherence to compliance and service level agreements.
* Liaise with customers regarding customer care through calls and emails, striving to exceed expectations for service excellence and satisfaction.
* Collaborate with stakeholders to provide updates on KPIs for customer service, including on-time delivery, forecasting, and sales.
The ideal candidate will have a minimum of 3 years' experience in a similar role and possess a solid understanding of CRM systems and processes.
In addition to your technical skills, you should also possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced team environment.
Our company offers a competitive salary, pension scheme, 20 days annual leave, and clear career progression opportunities.
Required Skills and Qualifications
* A minimum of 3 years' experience in a similar role
* Third-level degree in data-related or business support/business finance qualification
* Solid understanding of CRM systems and processes
* Proficient in Microsoft Office, particularly Excel
* Proven ability to multitask in a fast-paced team environment
* Exceptional customer service skills
Benefits
We offer a range of benefits to support your career development and well-being, including:
* Competitive salary
* Pension scheme
* 20 days annual leave
* Clear career progression opportunities
Other Information
This is a fantastic opportunity to develop your skills and knowledge in customer success and contribute to the growth and success of our organization.