Job Title:
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We are seeking a skilled professional to fill the role of Field Service Technician. This position involves delivering exceptional service, leveraging technical expertise and communication skills to ensure customer satisfaction while adhering to safety standards and company procedures.
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Key Responsibilities:
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1. Manage tasks using PDA software and provide customers with accurate updates.
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2. Conduct visual risk assessments and escalate concerns as needed.
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3. Deliver excellent customer service, discussing service plans and upgrades onsite.
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4. Perform inventory checks for van and lockup stock.
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5. Plan efficient travel routes using SATNAV.
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6. Maintain company vehicles and property in excellent condition.
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7. Fully utilize troubleshooting skills in challenging environments.
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8. Collaborate with other departments as necessary.
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9. Stay up-to-date on industry developments and advancements.
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10. Participate in ongoing training and professional development.
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11. Other related duties as required.
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12. Assist in implementing new processes or systems as directed by management.
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13. Develop and maintain positive relationships with clients.
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14. Communicate effectively with team members, customers, and other stakeholders.
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15. Maintain confidentiality and adhere to data protection policies.
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16. Comply with all relevant laws, regulations, and company policies.
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17. Any other duties assigned by management.
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18. Work collaboratively with colleagues to achieve common goals.
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19. Support the achievement of business objectives.
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20. Contributing to the smooth operation of the business.
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21. Supporting colleagues in their roles.
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22. Coordinating tasks and activities with colleagues and management.
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23. Aiding in problem-solving and decision-making processes.
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24. Undertaking additional responsibilities as and when required.
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