Customer Transformation Service Designer Manager
This is a chance to join a team that's transforming how businesses connect with their customers. The Customer Transformation team helps clients reimagine customer-facing functions through digital innovation, develop and implement customer strategies, digital solutions, user-centric services, operating models and optimised products experiences marketing and sales.
* Design holistic services by utilising human-centered design to identify pain points co-design innovative service solutions and visualise enhanced experiences through user journey maps prototypes.
Your Key Responsibilities:
Foster open dialogue active listening culture of innovation co-design solutions with cross-functional teams drive measurable business growth clearly articulate complex ideas storytelling foster collaboration facilitate client workshops create amazing services products experiences lead cross-functional teams including designers business analysts provide coaching mentorship colleagues enhance professional development team performance project management develop maintain strategic roadmaps manage budgets effectively identify risks implement robust mitigation strategies research analytics conduct research interpret user needs frame problems communicate insights succinctly design strategy create meaningful concepts interactions unmet human needs innovation creativity design test product concepts iterate stakeholders strong understanding user-centered design principles agile methodologies excellent interpersonal presentation skills proven ability engage influence stakeholders levels good communication skills documented experience working delivering external clients proficient prototyping tools Figma Miro degree in relevant field e.g Design Business Computer Science UX Design Service Design a related field
We Offer You:
The freedom flexibility handle role way right for you all employees benefits package tailored individual preferences pension maternity paternity leave discounted health insurance bike-to-work scheme free gym membership more equal opportunities employer welcome applications people backgrounds reasonable accommodations offered every stage recruitment process