Technical Documentation Specialist
Job Description:
We are seeking a skilled Technical Writer to develop high-quality technical content for various customer and user personas. The ideal candidate will have 7-8 years of experience in technical writing or developer documentation, with a focus on APIs, integration workflows, and B2B/B2C technical products.
Responsibilities:
* Develop high-quality technical content, including integration guides, onboarding documentation, tutorials, API references, and internal knowledge resources.
* Owning the end-to-end content lifecycle, from creation and updates to governance, ensuring all materials are accurate, discoverable, and aligned with evolving product functionality.
* Leading onboarding content strategy, building a refreshed library of clear and actionable onboarding and enablement materials to empower customers globally.
* Becoming a trusted subject-matter expert, developing deep familiarity with our products and services, and serving as a reliable resource for both internal and external stakeholders.
* SUPPORTING CROSS-FUNCTIONAL DOCUMENTATION NEEDS by collaborating with Product, Engineering, Marketing, Sales Engineering, Implementation, and Support to identify content gaps and deliver meaningful materials.
* SHAPING DOCUMENTATION PROCESSES by establishing scalable workflows, version control practices, and governance standards for consistency and speed.
* SUPPORTING PRODUCT INNOVATION by working alongside Product and Engineering teams to document new product features and services for both technical and non-technical audiences.
* DRIVING CONTINUOUS IMPROVEMENT by proactively auditing, updating, and improving content based on user feedback, data insights, and changing customer needs.
* CHAMPIONING DOCUMENTATION AS STRATEGY by helping shape the long-term vision for content as a growth enabler, from tooling decisions to how we scale internal and external enablement.
* STAYING USER-OBSESSED by immersing yourself in the needs of our users through community interaction, user data analysis, and stakeholder collaboration to ensure documentation meets real-world expectations.
About You
* 7-8 years of experience in technical writing or developer documentation, with a focus on APIs, integration workflows, and B2B/B2C technical products.
* Proven ability to synthesize highly technical or abstract information into clear, usable documentation for technical and non-technical audiences.
* Demonstrated experience developing product documentation and onboarding materials tailored to diverse personas; developers, solution architects, partners, and business users.
* Strong technical foundation, ideally with a background in computer science, engineering, or a related technical field.
* Familiarity with REST APIs, authentication protocols (OAuth2, public/private key), and API-driven ecosystems.
* Comfort working in fast-paced, results-driven environments with tight timelines and frequent changes.
* Experience collaborating across engineering, product, marketing, and support teams to prioritize documentation efforts and support go-to-market activities.
* Excellent written and verbal communication skills, with exceptional attention to detail and clarity.
* Hands-on experience with Markdown, docs-as-code, version control (Git), and tools such as Swagger/OpenAPI and Postman.
* PASSION FOR CREATING CONTENT that drives self-service adoption, reduces support load, and improves customer experience.
* Growth mindset; eager to iterate, evolve processes, and contribute to team culture and standards.
What Success Looks Like
* Developers and partners are able to self-integrate with minimal friction.
* Product and engineering teams view documentation as a force multiplier.
* Documentation is treated as a strategic asset; consistent, discoverable, and customer-first.