About the Role
We are looking for a highly motivated Food and Beverage Assistant to join our dynamic team. You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests.
General Responsibilities
* Provide Efficient, prompt and courteous service
* Serves restaurant guests their orders promptly and courteously
* Accurately records guest orders and serves food and beverage orders
* Checks periodically with guests to see if they would like anything else
* Processes guest checks accurately
* Deals with compliments and complaints reporting them to the manager/supervisor.
* Arranges furniture in the restaurant area as needed
* Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
* Ensures that all items of service and consumable goods meet the required level of service
* Maintains a thorough working knowledge of the restaurant menu, wine and beer list, and content of menu items to be able to advise guests on selection and promote additional sales accordingly
* Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
* Assists the restaurant supervisors and management in the running of the restaurant and room service operation.
* Confers with the Restaurant Manager concerning set-ups and reservations
* Has full knowledge of alcohol and liquor policies and regulations, and complies fully with them
Other important miscellaneous duties
* Stays current with activities in the hotel by reviewing the communication log book each shift; updates log book for next shift
* Assists the Restaurant Manager when requested
* Attends meetings and training required by the Management
* Accepts flexible work schedule necessary for uninterrupted service to hotel guests
* Continuously seeks to endeavour professionalism in own job function
Qualifications
* Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting.
* Proven experience supporting meetings and events.
* Excellent communication and interpersonal skills, with the ability to build rapport with guests.
* Strong teamwork and collaboration skills.
* A positive and enthusiastic attitude with a dedication to exceeding guest expectations.
* Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
* A flexible approach to scheduling, including midweek ,evenings and weekends.
* Basic knowledge of food and beverage service procedures is a plus.
What we offer
* Competitive salary and benefits package.
* Opportunity to learn from experienced chefs and gain valuable exposure to the hospitality industry.
* Work in a dynamic and supportive team environment.
* The chance to be part of a team creating exceptional guest experiences.
* B&B discounts across the iNUA Collection group.
We encourage applications from enthusiastic individuals who are eager to learn and contribute to our team's success.
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