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Operations Manager
Who We Are
For over 40 years, Coastline Gaming has been at the forefront of the Irish entertainment industry. We are the management company behind Ireland's premier land-based casinos and the fast-growing Slotbox.com online brand. As we enter an exciting phase of expansion, we remain a multi-channel, customer-obsessed company where our people and technology empower us to deliver world-class entertainment.
Position Overview
As Operations Manager, you will own the operational performance of Coastline Gaming’s nine land-based casinos across Ireland. From financial oversight and cost control to people leadership and customer experience, you will drive consistent excellence in every venue while ensuring each General Manager has the support, direction, and resources needed to succeed.
Reporting directly to the Board of Directors, you will act as the critical link between HQ and on-site teams—setting strategy, monitoring KPIs, and implementing initiatives that grow revenue, optimise margins, and enhance customer satisfaction across the portfolio. This role will require travel to our nation wide locations.
Key Responsibilities
* Leadership & Development: Lead, mentor, and develop a team of nine General Managers, fostering an environment of accountability, collaboration, and professional growth.
* Commercial Performance: Drive full P&L performance across the retail portfolio, analysing financial data, managing budgets, and identifying opportunities to increase revenue and profitability.
* Operational Excellence: Standardise best practices in operations, customer service, and compliance across all nine locations, ensuring a consistently high-quality customer experience.
* Strategic Planning: Collaborate with senior leadership to develop and execute the strategic plan for the retail division, translating company goals into actionable site-level initiatives.
* Stakeholder Collaboration: Act as the key liaison between retail sites and central functions (Marketing, HR, Finance), ensuring seamless execution of group-wide campaigns and projects.
* Performance Management: Set clear KPIs for each club and General Manager, conducting regular performance reviews and site visits to provide support, feedback, and direction.
* Reporting: Deliver comprehensive reports on regional performance, challenges, and opportunities to the Directors.
* Project Leadership: Lead cross-functional projects (technology rollouts, refurbishments, new venue openings) on time and within budget.
Required Skills & Experience
* 5+ years’ operation management experience, preferably multi site, within retail, hospitality, leisure, or a comparable high-volume, service-driven environment.
* Demonstrated success with full P&L responsibility and delivering year-on-year revenue or margin growth.
* Exceptional financial acumen—comfortable interpreting balance sheets, cash-flow statements, and detailed KPI dashboards.
* Proven leader of leaders: experience coaching, motivating, and developing geographically dispersed management teams.
* Strong analytical and problem-solving skills; able to translate data into actionable insights and strategic initiatives.
* Excellent commercial focus with a track record of driving operational efficiency and optimising cost structures.
* Highly organised, detail-oriented, and capable of juggling multiple priorities in a fast-paced environment.
* Outstanding communication and stakeholder-management skills—confident presenting to senior executives and front-line teams alike.
* Full Irish driving licence and willingness to travel nationwide several days per week.
What We Offer
* Competitive compensation package
* Performance-based incentives
* Professional development opportunities & learning budget
* Clear career growth and advancement paths in an expanding business
* Dynamic and innovative work environment
* Collaborative, data-driven team culture
Compensation
Competitive package commensurate with experience
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Gambling Facilities and Casinos
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