Job Ref: DAL2988
Branch: Clayton Hotel Burlington Road
Location: Clayton Hotel Burlington Road
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 23/09/2025
Closing date: 02/11/2025
Experienced Reservations Agent
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.
We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits
* Free employee meals on duty
* 50% Off F&B in all properties
* €/£60 employee rate on rooms for all Dalata-owned hotels
* 30% off the Friends & Family rate
* Extra AL day for every year worked (5 days to a maximum of 5 days)
* Employee Assistance Programme.
* Cycle to Work Scheme/Transport Schemes
* Pension access (Ask your HR Manager for local pension information)
* Development Opportunities through our Dalata Academy- support your career journey
* Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
* Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
* Give details of hotel facilities and pricing information.
* Upsell other areas of the hotel or other properties in the group.
* Ensure expectations are set correctly in advance of the guest's stay.
What You'll Need:
* Excellent customer service skills.
* Previous reservations or reception experience
* Ability to work independently and take initiative.
* Outstanding communication skills.
* Capability to remain calm and perform well under pressure.
* Experience in a 3/ 4-star hotel is desired but not essential
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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