2 weeks ago Be among the first 25 applicants
Company Description
FBD Holdings PLC
Job Description
Job Overview
Reporting to the Claims Manager, you will participate in a customer focused claims handling team, dealing with liability claims from registration to settlement to include settlements up to & including Direct Settlement, Pre litigation, Litigation Damage & Injury team type settlements.
You will ensure that a proactive, innovative and compliant philosophy is adopted in relation to all claim handling activities, which will involve managing a portfolio of Motor Liability, Employer Liability, Public Liability injury/damage and Personal Accident claims, where claimant cases are managed either directly with the claimant, via a solicitor, through the Injuries Board or Litigation process. Your duties are to be carried out in adherence to all regulatory requirements.
Job Responsibilities
Your Role Will Involve
* Providing first telephone contact for customers in a friendly, courteous and professional manner to ensure a positive customer experience.
* Ensuring all necessary information is captured at notification stage in a comprehensive and accurate manner.
* Ensuring that accurate decisions on the outcome of the claim are made at an early stage, in order to reduce claims cost and lifecycle. This includes decisions on policy indemnity, investigation, legal liability, quantum, reserving and settlement strategy.
* Targeting claims where appropriate for settlement direct with the claimant, ensuring that these claims are dealt with in a proactive, fair and compliant manner.
Job Responsibilities
* Targeting claims where appropriate for settlement with the claimants legal representatives prior to the Injuries Board process.
* Managing claims within the Injuries Board process.
* Managing claims that have proceeded to Litigation including liaising/instructing Legal Defence Team, Expert witnesses, Service Providers etc.
* Ensuring all recovery opportunities and fraud aspects are identified and proactively handled through to conclusion.
* Ensuring Customer Service levels are delivered and maintained in accordance with agreed standards.
* Ensuring that claims handling is at all times in compliance with the regulatory rules, codes and internal processes and procedures.
* Demonstrating FBD values and behaviours in all interactions with customers (internal and external) and colleagues.
Education
* Hold an APA Qualification in both Personal and Commercial Insurance.
* Strong customer service skills,
* Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes.
* Significant experience Managing Multiple Stakeholders
* Pro-active and Highly Organised
* Highly Analytical and Excellent attention to detail
* Excellent Written and Verbal Communication
* Proficient in the use of Microsoft Office Suite
* Strong professional relationship builder
* Positive Attitude
* Takes ownership of own development
Experiences
* Minimum 2 years + experience in handling similar claims portfolio.
* Significant experience Managing Multiple Stakeholders
Competencies
* Pro-active and Highly Organised
* Highly Analytical and Excellent attention to detail
* Excellent Written and Verbal Communication
* Proficient in the use of Microsoft Office Suite
* Strong professional relationship builder
* Positive Attitude
* Strong customer service skills,
* Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes
* Takes ownership of own development
MCC
This role has a CF4 & CF4 designation.
Footer
This role falls within FBD Claims Pay Band B.
The role is being offered on a fixed term contract with a closing date of 22nd April.
FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.
We Offer
Hybrid Working
Skills
Claims Insurance Financial Services
Benefits
Work From Home Bonus Health Plan Paid Holidays Pension
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
* Industries
Insurance
Referrals increase your chances of interviewing at FBD Consulting, LLC by 2x
Get notified about new Claims Handler jobs in Dublin, County Dublin, Ireland.
Rathfarnham, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 2 days ago
Bluebell, County Dublin, Ireland 1 day ago
Bluebell, County Dublin, Ireland 22 hours ago
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 4 months ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 4 days ago
Bluebell, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 4 hours ago
Dublin 12, County Dublin, Ireland €35,000.00-€40,000.00 6 hours ago
Claim Professional - Professional Indemnity
Dublin, County Dublin, Ireland 3 months ago
TitleHealth Claims Specialist- Health Operations - Customer Solutions- Fixed Term Contract
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 3 hours ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr