Key Responsibilities:
* We are seeking a Service Delivery Manager who will lead our team in delivering high-quality services to individuals with diverse needs.
* The ideal candidate will have excellent leadership, communication, and interpersonal skills to work effectively with families, multi-disciplinary teams, and community groups.
* They will be responsible for planning, coordinating, and implementing individualized support programs to enhance the capabilities and independence of service users.
* Ongoing assessment and review are essential to ensure that our services meet the evolving needs of our clients.
* We require someone who can provide physical, emotional, and personal support while upholding our values of respect, privacy, dignity, fulfillment, independence, and choice.
* The successful candidate will also ensure compliance with medication policies and procedures.
* As a leader, they will oversee the work of Support Workers, monitor time and attendance, and participate in performance management processes.
* Professional development is crucial, and we expect our leaders to identify opportunities for themselves and their team members.
* Audit records and reports will be maintained in accordance with organizational policies and statutory requirements.
Requirements:
* Possess excellent leadership, communication, and interpersonal skills.
* Demonstrate experience in managing staff, including recruitment, training, and performance management.
* Show a commitment to ongoing learning and professional development.
* Be able to manage multiple priorities, delegate tasks, and ensure timely completion of projects.
* Exhibit strong problem-solving skills, remaining calm under pressure.
* Have a thorough understanding of relevant legislation, policies, and procedures.
Benefits:
* An attractive salary and benefits package.