Job Title: Access to Care Advisor (Admissions)
The Access to Care Team provides end-to-end administration support to the hospital and its functions.
Key Responsibilities:
* Process all Access to Care functions efficiently throughout the Hospital.
* Manage queries, telephone calls, and correspondence for Front of House, Admissions, Outpatient clinics & Medical Records.
* Deliver a patient-centered experience to all patients, staff, and visitors to UPMC Aut Even Hospital.
* Manage Contractor, visitor, and patient pathways daily, adhering to policies and procedures.
* Distribute and track key registration process for internal stakeholders.
* Manage car park enquires in conjunction with the UPMC facility and senior management team.
* Action all queries in an efficient and professional manner, managing call volumes to the hospital.
* Responsible for Healthlink, the health mail platform, ensuring all referrals are responded to and sent to consultants internally.
* Manage outpatient clinic diary schedule, liaising with Consultants to ensure efficient distribution of consultant rooms.
* Ensure smooth running and admission of all patients attending the admissions desk daily.
Personnel Requirements:
* Previous relevant work experience.
* Excellent Customer Care Skills.
* Excellent interpersonal skills and telephone manner, with ability to communicate effectively with all key stakeholders.
* Knowledge of Microsoft packages and experience of a Hospital Administrative System is advantageous.
* Strong organisational skills.
About UPMC:
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education.