Job title: Service Team Leader
Contract Type: Full Time Permanent - subject to 6 month probation
Location: Ballymount Co. Dublin
Salary: €40, ,000 per annum, paid monthly
About Us
At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.
This role is responsible for assisting in the production of coordinated, efficient and effective schedules for all BWC & Mains fed San/Install/Repair activities. As part of this role, you will support the accuracy and timeliness of scheduling by maintaining key data within our scheduling tools and systems. Whilst providing oversight of key dependencies including, but not limited to, delivery of units/parts and skills matrices for Service Technicians to aid in the successful delivery of field activities.
Responsibilities:
* Accountable for coordinated, timely, effective and efficient scheduling of all Bottled Water Cooler and Mains Fed activities to customers nationally and providing updates on performance levels.
* Responsible for the Effective management and implementation of SOP's and KPI's for Bottled & Mains Fed Activities.
* Responsible for supporting the identification and recommendation of areas of continuous improvement within the scheduling of Service Technicians.
* Responsible for supporting your team and line manager in delivery of business objectives.
* Responsible for working closely with the necessary customer facing, operational management, supplier and support teams to ensure effective and efficient scheduling.
* Responsible for the accurately updating all relevant systems with key information to enable successful resolution of scheduled activities and tracking of all mandatory KPIs.
* Responsible for the personal governance and adherence to procedures and compliance with company policy and best practice.
* Responsible for the personal compliance with the end-to-end Field Operations processes, policies and procedures..
Requirements
Essential
* A good geographic knowledge of the island of Ireland - ROI / NI
* Demonstrated ability to handle a range of diverse and competing priorities
* Demonstrated oral and written communication skills
* Ability to resolve challenging situations in a clear and calm manner
* A proven track record of providing strong customer service externally & internally
* Demonstrated competence in using Microsoft Office tools
* Demonstrated ability to consistently achieve targets
Desirable
* A proven track record of leading a team
* Knowledge and demonstrated skills in utilizing a CRM and scheduling system effectively
Benefits
* Monday - Friday Days working pattern
* 23 days' holiday + Bank Holidays - increasing with long service
* Company Pension scheme
* Company Sick Pay (after qualifying period)
* Shopping discounts with Perks at Work
* 24 hours access to Employee Assistance Programme
* Volunteering Day
* Employee support network and mental health assistance
* Opportunity for career progression