Company Description
Tara Hotel is a luxurious getaway located on the scenic Killybegs Harbour, offering stunning views and authentic Irish hospitality. Known for its elegant accommodations and the renowned Waterfront Restaurant, the hotel serves as an ideal entry point to explore Donegal and the Wild Atlantic Way. Guests enjoy a harmonious blend of modern comfort and the charm of Ireland's rugged coastline. It is opening the new Atlantis Spa in February 2026.
The Spa Receptionist is the first point of contact for guests and plays a key role in creating a welcoming and relaxing spa experience at Atlantis Spa. This role involves managing appointments, handling guest inquiries, and providing excellent customer service while supporting the daily operations of the spa and leisure facilities.
Key Responsibilities:
* Greet guests warmly and ensure a professional and friendly welcome
* Manage spa and leisure appointments, bookings, and cancellations using the spa reservation system
* Answer phone calls, emails, and walk-in inquiries promptly and courteously
* Explain spa services, treatments, packages, and promotions to guests
* Handle billing, payments, and cash/card transactions accurately
* Maintain guest records and confidentiality at all times
* Coordinate with therapists to ensure smooth scheduling and service flow
* Maintain cleanliness and organization of the reception area, relaxation room, leisure facilities and changing facilities
* Promote spa services, memberships, and retail products
* Resolve guest concerns or complaints professionally and escalate when necessary
* Follow spa policies, procedures, and health & safety standards
Requirements & Qualifications:
* Previous experience in a spa, salon, hotel, or customer service role is preferred (spa therapist experience is preferred)
* Excellent verbal and written communication skills
* Previous sales and upselling skills
* Basic computer skills and experience with booking or POS systems
* Professional appearance and positive attitude
* Ability to work flexible shifts, including evenings, weekends and holidays
* Skills & Competencies
* Strong customer service and interpersonal skills
* Excellent organizational and multitasking abilities
* Attention to detail and accuracy
* Ability to remain calm and professional in a busy environment
Working Conditions:
* Front desk role in a calm, wellness-focused spa environment
* Requires standing for extended periods and handling customer interactions
Benefits:
* Competitive salary
* Training and professional development opportunities
* Staff discounts on treatments and products
* Supportive and wellness-focused work environment