Job Title: Part Time Customer Service Administrator Location: Millfield Reports to: Customer Service Manager Department: Customer Service Days: Monday to Friday - mornings 9am-1pm About Elis Elis is an international multi-service provider, offering textile, hygiene, and facility services solutions to businesses across Europe and beyond. With a strong focus on sustainability, innovation, and customer service, Elis supports organisations in improving efficiency while reducing environmental impact. Our people are at the heart of everything we do, and we are committed to delivering excellence to our customers every day. About the Role We are seeking a proactive and customer-focused part time Customer Service Administrator to deliver a first-class experience to our clients. This role is central to maintaining strong customer relationships, resolving enquiries efficiently, and supporting business growth through excellent service and account management. Benefits Competitive salary package Full training and ongoing development opportunities Career progression within a growing international company Supportive and collaborative team environment Employee wellbeing and support initiatives Key Responsibilities Handle inbound customer calls professionally and efficiently Resolve enquiries and complaints at first point of contact where possible Manage complaints through to resolution with appropriate follow-up Build and maintain strong customer relationships to support retention Complete key admin tasks including orders, invoicing, reporting, pricelists, and terminations Manage a defined customer portfolio and support account growth and add-on sales Support the wider Customer Service team with admin tasks Skills & Experience Strong communication skills, especially by phone Customer-focused, proactive problem solver Good computer and administrative skills Commercial awareness and business understanding Strong organisation and teamwork skills Confident handling customer issues and conflict What Were Looking For A customer-driven and organised individual who thrives in a fast-paced environment and is committed to delivering great service. How to Apply Please send your updated CV and short cover letter outlining your suitability for the role below. Skills: Customer Service IT Skills SLA experience
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