Senior Operations Manager Role
The Senior Operations Manager plays a pivotal role in leading the day-to-day operations of our hotel. This position requires an individual who can motivate and lead employees to deliver exceptional service.
* Main Responsibilities:
* Provide strategic support to senior management for all hotel operations.
* Ensure employee motivation and engagement to deliver excellent service.
* Maximize revenue, profitability, and quality goals through up-selling strategies and quality service.
* Represent the hotel in the absence of senior management.
* Collaborate with the management team to achieve financial targets.
Essential Qualifications:
* A motivated individual with exceptional experience directing a team.
* A strong operational background looking to take on a leadership role.
* Excellent leadership and customer care skills.
* Ability to work effectively in a fast-paced environment.
Key Performance Indicators:
* Maintain high levels of employee engagement.
* Drive revenue growth through effective sales strategies.
* Improve overall hotel efficiency.
* Foster a positive work environment.