*An Post Insurance Job Advert*
*Job Title:* Customer Service Representative
*Location:* Athlone
*Reporting To:* New Business Team Leader
*Role: *To be responsible for reviewing and processing documentation in relation to new insurance policies.
*Benefits:*
* *TOIL (Time Off In Lieu)*
* *Company Pension*
* *Onsite Parking*
* *Company Events*
*Key Areas of Responsibility:*
* Review and process documents in relation to new insurance and renewal policies.
* Handle inbound and outbound calls to customers who have yet to return documents.
* Respond to customer's emails in relation to outstanding documents.
* Follow up on pending files on a daily basis.
* Review various cancellation reports and follow up accordingly.
* Process Account Reconciliations as required.
* Review various reports on a daily basis to include Out of Sync and Unapplied reports.
* Ensure Compliance Standards are being achieved.
* Adherence to all Company policies and procedures.
* Ensure overall team targets are achieved, to include daily administration processing, monthly cancellations and phone service levels.
* Liaise directly with customers and other internal departments to resolve any outstanding issues regarding queries and documentation and escalate as appropriate.
* Assist other areas of An Post Insurance as required.
* Meet and greet customers in reception with documents for new policies.
* Work on a roster basis to include Saturdays.
* Responsible for continuous improvement to existing processes and procedures: identify re- occurring issues/queries with the aim to resolve permanently through training, communication and problem solving skills.
* Document Scanning –required to organise files for onward delivery to Billpost for scanning for staff in Athlone Office.
*PERSONAL SPECIFICATION*
_*Essential Requirements*_
* Leaving Certificate or Equivalent.
* Competent in Microsoft Word, Excel, Email and general computer skills.
* Ability to work on your own and as part of a team.
* Ability to ensure that excellent Customer Service Standards are maintained at all times.
* Excellent written and spoken English, Time Management and Attention to detail.
* Ability to meet tight deadlines and react to situations quickly, efficiently and professionally.
* Strong Communication and Interpersonal Skills.
* Execution & "Can do" attitude with an excellent organisational skills and ability to multi task.
* A willingness to undertake Insurance Exams.
* Flexibility and willingness to work additional hours during busy periods.
_*Desirable Requirements*_
* Conscientious & Professional.
* Proven track record working within the Financial Services industry.
* Fluency in the Irish Language.
Job Types: Full-time, Permanent
Pay: €26,000.00-€27,000.00 per year
Additional pay:
* Overtime pay
* Performance bonus
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* On-site parking
* Wellness program
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No weekends
* Overtime
Ability to commute/relocate:
* Athlone Business Park, Athlone, CO. Westmeath: reliably commute or plan to relocate before starting work (required)
Education:
* Leaving Certificate (preferred)
Experience:
* customer service: 1 year (preferred)
Language:
* English (preferred)
Work Location: In person