About the Role
Our busy manufacturing client in the Dungannon area requires a Customer Service Administrator to provide exceptional support to customers regarding their order books.
Main Duties & Responsibilities:
* Advise customers as required on their orders and update them on any changes or issues.
* Understand customer requirements and update the CRM system accordingly.
* Liaise with customers regarding order status, deliveries, and any other queries they may have.
* Resolve customer queries in a timely manner, ensuring all needs are met within the required time frame.
Requirements:
* A minimum of GCSE standard or equivalent, including English and Maths at grade C or above.
* Experience working within a busy office environment, preferably in a customer service role.
* The ability to organise and prioritise workload using your own initiative to meet deadlines.
* Excellent verbal and written communication skills.
Benefits:
* Pension Fund
* Parking