We are seeking an experienced Administrative Support Specialist to join our team. The successful candidate will be responsible for providing administrative, processing and customer service support to customers.
Key Responsibilities:
* Respond to telephone, email and online enquiries, resolving queries within SLA deadlines with a focus on high standards of customer service
* Update customer information, including (but not limited to) bank details, payment dates
* Accurately key data to master systems from multiple sources
* Process charges, refunds and manual payments
* Maintain and action daily reports
* Liaise with other departments to ensure queries are resolved on first contact
The Ideal Candidate:
* Must have numeric and analytical skills
* Excellent written and verbal communication skills
* Focused on providing exceptional customer service
* Able to work under pressure and meet deadlines
We Offer:
* Hybrid working with collaborative days in our office
* 25 days annual leave (plus bank holidays)
* Opportunity to purchase and sell up to 5 days holiday per year
* Support and investment in personal development
* Access to Employee Assistance Programme and Mental Health First Aiders