We are seeking a skilled Technical Support Specialist to join our team in Kerry.
As a key member of our Technical Support Team, you will be responsible for providing exceptional technical support, handling installations, and conducting end-user training.
Responsibilities:
* Provide top-notch technical assistance to customers via phone, email, and other channels.
* Collaborate with cross-functional teams to resolve complex technical issues.
* Manage customer queries and maintain accurate records in our CRM system.
* Identify and escalate software issues in a timely manner, ensuring seamless resolution.
* Maintain high performance standards and prioritize tasks effectively to meet customer needs.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or related field.
* Background in operations or IT administration, with a proven track record in customer support and troubleshooting.
* Proficiency in Microsoft Office and strong organizational skills.
* Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* A dynamic and supportive work environment.